Privacy Policy

Cloud Moves TV (“we”, “our”) is strongly committed to protecting personal data. This privacy statement describes why and how we collect and use your information in a secure, respective way and provide information about your rights. It applies to personal information provided to us, both by individuals themselves or by others. We may use your information provided to us for any of the purposes described in this privacy statement or as otherwise stated at the point of collection.

We take great care in handling your personal information we collect because we are committed to securing your privacy. This is done in accordance with data protection laws (including the Data Protection Act (2018), the Privacy and Electronic Communications Act (2003), and other regulatory requirements including The General Data Protection Regulation (GDPR)).

This includes ensuring that personal data we hold is:

  • Processed lawfully, fairly and in a transparent way.
  • Not processed in a manner that is incompatible with what it was collected for.
  • Kept relevant and kept up to date.
  • Only retained for as long as it is necessary for the purposes it was collected for.
  • Kept securely by ensuring we have appropriate technical and organisational measures to keep data confidential.

About Cloudmoves

We are an established UK based video production company providing affordable video production services to all companies looking for cost effective video solutions.

We own and operate the sites for which this privacy policy applies:


We currently use the following external broadcast platforms to deliver electronic marketing campaigns.

  • Wirewax
  • Vimeo
  • YouTube

Our registered office is 9 Greyfriars Rd, Reading, RG1 1NU and company registered number is 08897236.


How we use information about you

We work with a number of different communities, including:

Each community may differ in the way we process your information for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods. However, our policy is to be transparent about how and why we collect and use your information. To find out more about our specific processing activities, please go to the relevant sections of this statement.

Our Customers

This section of our privacy statement describes why and how we collect and use personal data in connection with your account with us.

Collection and reason for collection of personal data

The exact information we collect may vary based on the service we provide to you. Typically, we need details like:

  • your name so that we know who you are and have a point of contact when required to deal with matters relating to our services
  • your contact details like phone number or email so that we can keep in touch with you about our services and your account
  • your bank account or other financial details so we can manage your payment for our services
  • your marketing preferences to tailor our service to your expectations
  • your account history and notes of previous interactions

We collect your personal data because we need to process your personal information when:

  • we are fulfilling our contractual obligations with you;
  • we are required by law or in the fulfilling of a legal obligation;
  • you have given us permission to use your personal information; or
  • we have a legitimate interest in processing your information.

Method of collection of personal data

We obtain information about you:

  • when you set up your account with us
  • when you contact us for any reason
  • if you complete an online form, enter a competition or complete a survey
  • when you contact us by telephone.
  • when you use our website

Use of personal data

The information that we collect directly from you will be used to:

  • provide you with information about the products and services we offer
  • provide you with a more personalised and relevant service
  • improve our products and services
  • conduct market research
  • suppress details from marketing databases

Keeping information up to date

Please tell us as soon as possible if your contact details or other personal information change, or if you think that the information we have isn’t accurate. You can contact us at [email protected]. We’ll reply within one month of hearing from you.

Data retention

Personal data will be retained for as long as we have, or need to keep a record of, a relationship with a business contact, which is for the duration of our relationship with a contact or their organisation. Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend our legal rights.


This section of our privacy statement describes why and how we collect and use personal data in connection with our recruitment activities. If your application is successful, we carry out pre-employment screening checks as part of our onboarding process. Depending on the role you have applied for, these checks may include criminal records checks.

Collection of personal data

We collect a range of information about an individual when they apply for a job with us. This includes:

  • name, address and contact details, including email address and telephone number
  • details of qualifications, skills, experience and employment history
  • information about an individual’s current level of remuneration, including benefits
  • whether or not an individual has a disability that we need to make reasonable adjustments for during the recruitment process
  • information about an individual’s entitlement to work in the UK
  • equal opportunities monitoring information, including information about gender, ethnicity, age, marital status and nationality.

Method of collection of information about you

We collect information electronically (or in hard copy) in a variety of ways, including:

  • application forms, CVs or resumes
  • from passports or other identity documents
  • gathered through interviews or other assessment process, such as group exercises
  • case studies, online tests or personality questionnaires.

Use of personal data

We process information about you for the following reasons:

  • To comply with our legal obligations. For example, we’re required to check a successful applicant's eligibility to work in the UK before we employ them.
  • To promote our legitimate interest in processing personal information during recruitment, and keeping records of the process. Processing personal information from job applicants enables us to manage the recruitment process, assess and establish a candidate's suitability for employment and decide who to offer a job to.
  • Health information is processed if we need to make reasonable adjustments to the recruitment process for candidates with a disability, fulfilling our obligations so a candidate can exercise specific rights in relation to equality legislation.
  • Special categories of personal information is processed, such as ethnicity, it’s for equal opportunities monitoring with the explicit consent of job applicants – which can be withdrawn at any time.
  • For some roles, we’re obliged to seek information about criminal convictions and offences. We do this because it’s necessary for us to carry out our obligations and exercise specific rights in relation to employment. We’ll only request this information after an offer has been made and accepted.
  • We won’t use an individual’s personal information for any purpose other than the recruitment exercise for which they’ve applied.

Sharing of personal data

For the purposes of the recruitment exercise personal information will be shared internally with members of the HR department, our recruitment partners and hiring managers. We won’t share personal information with third parties, unless an individual’s application for employment is successful and we make a formal offer of employment.

Data retention

If an individual’s application for employment is unsuccessful, we’ll hold personal information for six months after the end of the relevant recruitment process. At the end of that period, or when an individual withdraws their consent, we’ll securely delete or destroy the information. If an individual’s application for employment is successful, personal information gathered during the recruitment process will be transferred to the individual’s personnel file and kept during employment. We’ll notify the individual how long we’ll hold their information in our formal Privacy Notice and data protection policy.

Your rights

Whenever we use information about you, you have the following rights.

Right to access (what information we have)
You can ask us for a copy of the information we hold about you. You can also ask us for details of what we use the information for, who we share it with, how long we’ll keep it for and where we got it from.

Right to rectification (ensuring we have the correct information)
You can ask us to rectify any incorrect information we hold about you, or update any incomplete information.

Right to deletion (if you want to be forgotten)
You can ask us to delete the information we hold about you. This right applies in certain circumstances, such as when we hold information we no longer need, or when you originally consented to us holding information about you but have changed your mind.

Right to object (stopping us using information about you)
You can ask us to stop using your information, including direct marketing. Please note that in some situations this right does not apply, for example, where we have a legal obligation to do so. If you gave us consent to use your information, you have the right to withdraw this at any time.

Right to restriction (suspending the use of information about you)
You can ask us to stop using information you have queried while we deal with your query.

Right to data portability
You have the right to request a copy of the information you have given to a company under a contract or with your explicit consent. The copy must be provided to you in a structured, commonly used and machine-readable format.

Please note that our relationship with our domestic and wholesale customers is based on legislation, not a contract or consent, so the right does not apply in this case.

If you’d like to put any of your rights into effect, please contact the Data Protection Officer. We’ll respond within one calendar month of receiving your request.

Opting out of marketing

We always try to make sure we get the right message to the right person, however if you feel that we haven’t then you can let us know at any time by going to and entering your information.

By completing this form and informing us you wish to unsubscribe, we will remove your information from our marketing database. We’ll do this by adding your details to our suppression file, which we will only use to delete your details from our marketing database. We may need to keep some details relating to order history, transactional information and signed agreements.

We also recommend and use the following industry wide services where you can opt out from targeted marketing.

  • Postal Marketing – You can opt out of postal marketing by registering with the Mail Preference Service (MPS) at This service is administered by the Direct Marketing Association and recognised by the ICO.
  • Telephone Marketing – You can opt out of all telemarketing activity by registering details with the Telephone Preference Service (TPS) at This service is administered by the ICO.
  • Email Marketing – You should always review privacy policies and marketing opt-in check boxes when registering for services or purchasing products online. Where unwanted email marketing is received, you should unsubscribe or use email filters to prevent future communications.

Disclosure of your personal information

We may disclose your information to third parties in the following circumstances:

  • If we sell or buy any business or assets, in which case we may disclose your personal information to the prospective buyer or seller.
  • If Cloud Moves TV or its assets are acquired by a third party, in which case personal information held by us will be transferred.
  • If we are required to disclose or share your personal information due to a legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Cloud Moves TV, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Securing and storing your information

We are committed to protecting the security of your personal information. We use a range of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. We store your personal information on secure servers located in UK based data centres with limited access which are ISO 27001 certified and PCI compliant.

As some of our clients operate outside the European Economic Area (EEA), your personal information may be transferred to and stored at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or third party partners. We will only transfer personal data outside the EEA once appropriate contractual and transfer mechanisms are in place.
We will retain your information for as long it is valid, accurate and up to date or until such time that you unsubscribe directly with us in accordance with our retention policy.

We will take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this privacy policy.

Cookie policy

Cookies are small text-only files used by websites to recognize returning visitors and tailor content or advertising more effectively. We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
If you wish to disable cookies, then you can do so by adjusting your browser settings.

We also collect IP addresses from form submissions (registration or contact forms for example) and in this case we will only use this data for identifying and restricting spam or robot submissions to our web-site.


Performance – Cookies that help us analyse how our website and services are doing and how we might improve them
Cookie name Cookie Purpose
Google Analytics These are Google Analytics cookies. These cookies help us take and analyse visitor information. For example, they tell us how many visitors our site has, how many times they visit, how long they stay on our site and which pages are most popular. They also tell us if our marketing efforts are working, so they tell us where a visitor has come from, for example, from a link, a website search or an ad. This information helps us improve our website and your visit, and makes our marketing campaigns more relevant.
For more details about how Google use the information they collect, see the Google privacy policy

On some pages on this website, we use Hotjar to view how you are interacting with our web pages. Hotjar uses cookies to collect non-personal information including standard internet log information and details of visitor behavioural patterns upon visiting the site. This is done to enable us to provide our web visitors with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help improve our website.

More information about Hotjar’s privacy practices can be found at


Remarketing tags. View Facebook's cookie policy for more information:


If you’re dissatisfied with how we’ve used information about you, you can complain to our Data Protection Officer. We hope you won’t need to, but if you do we will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EU. The Information Commissioner's Office (“ICO”) is the UK data protection regulator/supervisory authority. For further information on your rights and how to complain to the ICO, please refer to the ICO website.

Changes to this privacy statement

We recognise that transparency is an ongoing responsibility so we will keep this privacy statement under regular review.

This privacy statement was last updated on 03/04/2023.

You also have the right to pursue the issue in court.

Contact our Data Protection Officer

Email: [email protected]
Mail: Data Protection Officer, Cloud Moves TV Limited, 9 Greyfriars Road, Reading, Berkshire, RG1 1NU